Terms & Conditions

1. Introduction

Zinia Tiffin BD is committed to safeguarding your personal data and ensuring a transparent shopping experience. This policy outlines how we collect, use, and protect your information and details your rights as a customer related to returns, refunds, ordering, and payments.

2. Information We Collect

We collect the following information:

Personal Info: Name, address, phone number, email.

Order Info: Product selections, payment method, delivery details.

Device & Usage Info: IP address, browser type, access time, etc. (used for analytics and improving the site).

Payment Info: We do not store your card or mobile wallet details; payments are processed securely via trusted gateways (e.g., bKash, Nagad).

3. Ordering & Payment Policy

Orders can be placed via the website, phone, or our official Facebook page.

Payments must be made in advance via bKash/Nagad/Rocket, unless cash-on-delivery is specified.

Orders are confirmed only after payment is verified.

For pre-order items or bulk catering, 50%-100% advance may be required.

4. Delivery Policy

Deliveries are typically made depend on areas.

A delivery charge may apply depending on the distance.

Customers must provide accurate address and phone number for timely delivery.

5. Return & Exchange Policy

Customers must check their order in front of the delivery person.

If any item is missing, incorrect, or spoiled, you must report it immediately to the delivery person.

After the delivery person leaves, we will not accept any claims unless valid video/photo proof is provided within 1 hour of delivery.

6. Refund Policy

Refunds are processed under the following conditions: